payments, downloads, refunds

Effective Date: September 2026

Payment Information

Thank you for choosing to shop with us. Here's what you need to know about our payment process:

1. Accepted Payment Methods
Payments are processed securely through our available online payment providers. Accepted payment methods will be displayed at checkout.

2. Secure Transactions
Payments are processed using secure payment technology. We do not store your credit or debit card details.

3. Currency
All prices are displayed in US dollars. Any applicable taxes will be calculated at checkout.

4. Order Confirmation
After completing your purchase, you will receive an order confirmation email containing details of your transaction. If you do not receive this email within a few minutes, please check your spam or junk folder.

5. Payment Statements
Your transaction may appear on your payment statement under the name of our parent company or payment provider.

Digital Art Downloads

Here's what you need to know about receiving your digital artwork:

1. Order Confirmation
You will receive an order confirmation email after successfully completing your purchase.

2. Download Link
Once your payment has been confirmed, you will receive instructions for accessing and downloading your digital artwork. Please check your spam or junk folder if you do not see the email.

3. Downloading Your File
Your artwork will be provided as a downloadable digital file. Follow the instructions provided to access and download your file to your device.

4. Download Period
Download links are available for 48 hours after purchase. If you experience any problems accessing or downloading your file, please contact us and we'll help you resolve the issue.

5. No Shipping
Digital artwork is supplied electronically, so there are no shipping or delivery charges.

Physical Products

Our physical products are made to order by our production partner, Gooten, and shipped directly to you.

Shipping charges are shown at checkout. We currently ship to the US, Canada and UK. If you live somewhere else, please contact us before ordering and we'll see what shipping looks like to your bit of the planet.

Delivery times vary depending on production, destination and carrier.

Returns & Refunds

Digital Art

Digital products are generally non-returnable once purchased and downloaded.

However, this does not affect your rights under applicable consumer law. If your digital artwork is faulty, does not match its description, or otherwise fails to meet applicable consumer guarantees, please contact us and we'll work with you to provide an appropriate remedy.

Physical Products

Our physical products are made to order, so we do not normally accept returns or provide refunds for change of mind.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order details and photographs showing the problem. We'll work with our production partner to put things right, which may include a replacement or refund where appropriate.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection laws.

If you have an issue with your purchase, please contact us as soon as possible at pixel@jambled.art